Cancellation & Refund Policy
Last Updated: September 29, 2026 • Effective Date: September 29, 2026
1Digital Services & Subscriptions
VacancyServices provides digital, cloud-based software services including AI-powered resume parsing, daily job application quotas, candidate-job match scoring, and recruiter hiring workspaces. Because our services deliver immediate digital access upon activation, cancellations and refunds are governed by the terms specified below.
2Subscription Cancellation Policy
You have the right to cancel your paid subscription plan at any time through your account settings or by contacting customer support:
Access Until Expiration
Upon cancellation, your subscription tier benefits (such as application limits and AI scores) will remain active until the conclusion of your current prepaid billing cycle.
No Unsolicited Renewals
Following cancellation, your payment method will not be debited for subsequent billing cycles. Your account will automatically revert to the Free tier after expiration.
3Refund Eligibility Criteria
Refund requests are evaluated under the following verified circumstances:
Duplicate or Erroneous Transactions
If technical issues or gateway anomalies result in multiple debits for the same plan, the duplicate amount will be refunded in full immediately upon verification.
System Outage & Non-Delivery of Paid Features
If paid features (e.g., plan quota upgrade or applicant tracking) fail to activate due to platform defects and our technical team cannot resolve the issue within 48 hours of notification.
Cooling-Off Period (24-Hour Guarantee)
If you submit a written refund request within 24 hours of your initial subscription purchase and have submitted 3 or fewer job applications under the paid plan, you are eligible for a 100% full refund.
4Non-Refundable Circumstances
Refunds will not be approved under the following conditions:
- Requests submitted after the expiration of the 24-hour cooling-off window.
- Subscriptions where the applicant or recruiter has substantially consumed allocated quotas (e.g., over 3 applications submitted or recruiter job posted).
- Dissatisfaction with job matching outcomes or failure to receive interview invitations (as job match scoring is an advisory tool, not an employment guarantee).
- Accounts suspended, restricted, or terminated due to violations of our Terms of Service (including fraudulent resumes, spamming, or security tampering).
5Refund Processing Timeline
Once your refund request is received and approved by our support team, the credit will be initiated back to your original source of payment (Credit Card, Debit Card, Net Banking, or UPI) through our payment gateway partner, PayU Payments Private Limited.
Standard Bank Settlement Window: 5 to 7 Business Days
Refunds are credited to the original payment source within 5 to 7 working days from the date of refund approval, depending on your issuing bank’s internal processing cycles.
6How to Submit a Cancellation or Refund Request
To request a refund or report a billing concern, please contact our support desk with your registered account email and transaction reference ID:
Operating Support Hours: Monday through Saturday, 10:00 AM – 7:00 PM IST
All refund requests are acknowledged within 24 hours with an investigation ticket number.